Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

Aug 11, 21

Chinedu is no longer just a “Form-Picker”

Chinedu is the Head of Relationship Management at Marula Pensions and his greatest challenge has been in getting his team members to ...

Aug 03, 21

How to Deploy the “Fantastic Service Equation”

If you are looking for a simple and effective way to ensure that your customers receive fantastic service whenever they interact with you and your employees, then look no further than the 6 elements of the Fantastic Service Equation.

Jul 01, 21

How Do You Create the Perfect Service Strategy?

This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.

Jun 29, 21

Workshop on Managing Customer Experience

Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.

Nov 26, 19

Ekanem Puts the Service Profit Chain to Work

In the last couple of years since the Securities and Exchange Commission (SEC) reduced the minimum subscription amount for mutual funds to N5,000 there has been increased competition in the industry, and Axiom Capital was steadily losing its grip as the market leader.

Jul 09, 19

What makes Great Service?

This sounds like the billion-naira question – what does it take to create a culture of fantastic service in your business? If you could wave the magic wand of service in your business what would cause that “magic” to happen? Well, great service doesn’t happen overnight, and most people do..