Oct 19, 24

Teach Kids How to Succeed In Their Careers

Imagine if you had started learning about career success from as early as primary school. You would have certainly avoided some of the mistakes that you made in your career or would have fast-tracked some of the successes you achieved.

Oct 15, 24

Sustaining the Impact of Training

Unfortunately, many people have a warped sense of what the purpose of employee training and what it is meant to achieve. Some invest in training to tick a box and comply with regulatory or board expectations, others fancy as a nice perk for employees who have been productive, and of course, there..

Oct 10, 24

The Performance Management Process

Many organizations often fail to achieve their objective of driving organizational performance because they focus too narrowly on appraisals and performance decisions. Critical stages like performance contracting, development planning, ongoing performance monitoring, and feedback are frequently o..

Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

Sep 15, 21

Who Pays Your Salaries?

If our employees really know who pays their salaries, they will pay the right attention to ensuring excellent service delivery and sustaining a culture of service excellence. Often, they even prioritize their managers and executives over customers.

Aug 31, 21

How to Sell Consultatively

If you really want to sell in a manner that ensures that the cash machine keeps ringing; that you have a healthy and consistent pipeline of leads and that you add value to your customers in a way that you get repeat business and referrals, then you must learn to apply the skills for consultative ..

Aug 11, 21

Chinedu is no longer just a “Form-Picker”

Chinedu is the Head of Relationship Management at Marula Pensions and his greatest challenge has been in getting his team members to ...

Aug 11, 21

Principles of Effective Writing to Change Your Organization

You will no doubt agree that writing skills are perhaps the most sought-after and scarce professional skills in the workplace today. In our knowledge economy, professionals need to be able ...

Aug 11, 21

Decision Making During Tough Times

The lockdown has had an immeasurable impact on our lives, work, businesses and communities. It has also made it even more difficult for us to make what seemed like simple decisions - when to go out? what to do when we are outside?

Aug 11, 21

Frame your Way to Better Decisions

What makes a decision a good one or a bad one, and what does it really takes to make better decisions? Decision making depend on the many different ways of looking at a situation (frames). In reality, we all have different frames when we are faced with a situation, so how do we use frames to imp..