The Governing Forces of Service Delivery

Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

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Who Pays Your Salaries?

Sep 15, 21

Who Pays Your Salaries?

If our employees really know who pays their salaries, they will pay the right attention to ensuring excellent service delivery and sustaining a culture of service excellence. Often, they even prioritize their managers and executives over customers.

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How to Sell Consultatively

Aug 31, 21

How to Sell Consultatively

If you really want to sell in a manner that ensures that the cash machine keeps ringing; that you have a healthy and consistent pipeline of leads and that you add value to your customers in a way that you get repeat business and referrals, then you must learn to apply the skills for consultative ..

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Frame your Way to Better Decisions

Aug 11, 21

Frame your Way to Better Decisions

What makes a decision a good one or a bad one, and what does it really takes to make better decisions? Decision making depend on the many different ways of looking at a situation (frames). In reality, we all have different frames when we are faced with a situation, so how do we use frames to imp..

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Money Matters Matter for Children

Aug 10, 21

Money Matters Matter for Children

Sometimes when my colleagues and I talk about teaching children about financial planning, some parents and educators are concerned – they tell us to allow the children to enjoy the innocence of their youth and not worry about things like “money” until they are older. This I do not agree with.

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Leaders Need 360 Degree Feedback

Aug 04, 21

Leaders Need 360 Degree Feedback

When 360-degree evaluations became popular in the first few years of the 21st century, HR and organizational leaders had great hopes that the “wisdom of the crowd” will provide valuable insights to measure the leadership capabilities of managers and put some “science” into the leadership ..

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Understanding Financial Statements

Aug 04, 21

Understanding Financial Statements

Financial statements tell the story of your business and by analyzing your financial statements a savvy finance professional can understand how your business makes money, your risks, sources of concern, as well as the right strategies to address deep-rooted business problems. Learn the essentials..

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