We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, and your marketing costs at the minimum.

To create and sustain a culture of service excellence requires a relentless focus on five core capabilities as an organization – we call them the Governing Forces of Service Delivery, and we explore each of them in today’s podcast episode from the Online Efiko.

Please click here to listen, learn, and enjoy the episode and invite others to do the same.

I trust that you will find it useful and that you will invite and encourage others to do the same.