Dec 16, 19
Re-tooling HR at the Federal Transport Agency
With the significant changes in the transport sector in Nigeria in 2019, especially with an increase in Private-Public Partnerships, the Federal Transport Agency needs to build a more private sector styled organization, and its Human Resources Director, Nafisah needs to get the right Human Resour..
Nov 26, 19
Ekanem Puts the Service Profit Chain to Work
In the last couple of years since the Securities and Exchange Commission (SEC) reduced the minimum subscription amount for mutual funds to N5,000 there has been increased competition in the industry, and Axiom Capital was steadily losing its grip as the market leader.
Oct 15, 19
From Shredding to Performance Improvement, by Omagbitse Barrow
Amaka has just been appointed the Head of Human Resources at Marula Pensions and she has an up-hill task facing her- filling the very big shoes of her predecessor and more importantly, creating a better culture and performance at their mid-sized PFA.
Jul 24, 19
Managing Customer Experience, by Omagbitse Barrow
One of the ways to ensure that you are able to continuously attract and retain customers in your business is by paying attention to managing your customers’ experience. The way your customers experience your products and services is an integral part of the product or service itself.
Jul 24, 19
How to Be Focused, by Omagbitse Barrow
One of the hallmarks of very effective and successful people is their ability to be disciplined and focus. Without focus, you will spend your time doing the wrong things, always running out of time, and struggling to complete even the simplest tasks.
Jul 03, 19
Selling Consultatively, by Omagbitse Barrow
Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming that for example if you reach out to 100 people, and an average of 10 people respond, you may be able to close 5 sales. This high- pressure approa..
Jun 19, 19
How to Listen Effectively, by Omagbitse Barrow
Listening is certainly one skill that most people struggle with. In fact, most very successful leaders have such a strong personality that they tend to dominate conversations and seldom actually listen to the other person. Listening is however one of the most potent way to empower and to influenc..
Jun 19, 19
Refining your Ideas into Solutions, by Omagbitse Barrow
When you have come up with as many ideas as possible, it is important that you and your team use similar disciplined approaches to refine and select the most appropriate ideas and transform them into implementable solutions. The following tools can help you to achieve this…