You will no doubt agree that writing skills are perhaps the most sought-after and scarce professional skills in the workplace today. In our knowledge economy, professionals need to be able ...
The lockdown has had an immeasurable impact on our lives, work, businesses and communities. It has also made it even more difficult for us to make what seemed like simple decisions - when to go out? what to do when we are outside?
What makes a decision a good one or a bad one, and what does it really takes to make better decisions? Decision making depend on the many different ways of looking at a situation (frames). In reality, we all have different frames when we are faced with a situation, so how do we use frames to imp..
Most successful business owner agree that people are their most important asset. Interestingly, for most business owners and corporate leaders, people also represent their biggest problem. Click to learn about the things you can do to get the best out of your most important assets.
If you are looking for a simple and effective way to ensure that your customers receive fantastic service whenever they interact with you and your employees, then look no further than the 6 elements of the Fantastic Service Equation.
The better your personal brand and image, the better your ability to project and sell your organization’s products and services. Building your personal brand requires you to invest in the following:
A lot of what people do stems from their patterns and culture of thinking. Effective leaders have a culture that shapes their thoughts, words, and actions based on the Leadership DNA – they think and act on the following issues each day:
Performance feedback is one tool of performance management that can make all the difference in your performance management system and culture if you deploy it properly.
This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.