Dec 24, 24

The Importance of Effective Appraisals

Effective appraisals are critical for fostering a high-performing workplace, yet many organizations conduct appraisals poorly leading to misunderstandings, poor feedback, missed development opportunities, hostility, inaccurate decisions, and diminished trust in the workplace among many other cons..

Dec 20, 24

Teach Kids How To Develop Themselves

One of the attitudes that make the biggest difference in the lives of truly successful people is their commitment to lifelong learning and their appreciation of the importance of self-development.

Nov 01, 24

Teach Kids The Ethics of Money

As parent or educator, it is important that while teaching children about financial planning, we do not focus exclusively on teaching them about making money, saving money and investing money, but we also introduce them to the ethics of money. In fact, we believe that discussions about the ethics..

Oct 19, 24

Teach Kids How to Succeed In Their Careers

Imagine if you had started learning about career success from as early as primary school. You would have certainly avoided some of the mistakes that you made in your career or would have fast-tracked some of the successes you achieved.

Oct 15, 24

Sustaining the Impact of Training

Unfortunately, many people have a warped sense of what the purpose of employee training and what it is meant to achieve. Some invest in training to tick a box and comply with regulatory or board expectations, others fancy as a nice perk for employees who have been productive, and of course, there..

Oct 10, 24

The Performance Management Process

Many organizations often fail to achieve their objective of driving organizational performance because they focus too narrowly on appraisals and performance decisions. Critical stages like performance contracting, development planning, ongoing performance monitoring, and feedback are frequently o..

Sep 22, 21

The Governing Forces of Service Delivery

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. It guarantees you a never-ending pipeline of opportunities from existing and prospective customers that will keep the cash machine ringing all year round, ..

Aug 03, 21

How to Deploy the “Fantastic Service Equation”

If you are looking for a simple and effective way to ensure that your customers receive fantastic service whenever they interact with you and your employees, then look no further than the 6 elements of the Fantastic Service Equation.

Aug 02, 21

How to Imbibe the Leadership DNA

A lot of what people do stems from their patterns and culture of thinking. Effective leaders have a culture that shapes their thoughts, words, and actions based on the Leadership DNA – they think and act on the following issues each day:

Jul 01, 21

How Do You Create the Perfect Service Strategy?

This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.