Aug 03, 21

How to Deploy the “Fantastic Service Equation”

If you are looking for a simple and effective way to ensure that your customers receive fantastic service whenever they interact with you and your employees, then look no further than the 6 elements of the Fantastic Service Equation.

Jul 01, 21

How Do You Create the Perfect Service Strategy?

This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.

Jun 29, 21

Workshop on Managing Customer Experience

Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.