Aug 11, 21

Chinedu is no longer just a “Form-Picker”

Chinedu is the Head of Relationship Management at Marula Pensions and his greatest challenge has been in getting his team members to ...

Aug 03, 21

How to Deploy the “Fantastic Service Equation”

If you are looking for a simple and effective way to ensure that your customers receive fantastic service whenever they interact with you and your employees, then look no further than the 6 elements of the Fantastic Service Equation.

Jul 01, 21

How Do You Create the Perfect Service Strategy?

This FREE Micro-Learning Course will teach you the fundamental frameworks to identify customer expectations, mapping out service touchpoints, and integrating them to create a winning service strategy for your business.

Jun 29, 21

Workshop on Managing Customer Experience

Every organization cherishes the prospect of serving delighted customers, but very few understand how to improve customer satisfaction through enhanced operations processes.

Jul 24, 19

Managing Customer Experience, by Omagbitse Barrow

One of the ways to ensure that you are able to continuously attract and retain customers in your business is by paying attention to managing your customers’ experience. The way your customers experience your products and services is an integral part of the product or service itself.

Jul 03, 19

Selling Consultatively, by Omagbitse Barrow

Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming that for example if you reach out to 100 people, and an average of 10 people respond, you may be able to close 5 sales. This high- pressure approa..