Dec 10, 24

Handling Irate Customers

Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..

Jul 24, 19

Strategic Marketing Techniques, by Omagbitse Barrow

As a sales leader or business owner you must recognize that there is no one-size fits all approach to marketing. Rather you should explore and tap into various approaches to marketing that may suit the specific needs of your products and/or customers.

Jul 03, 19

Selling Consultatively, by Omagbitse Barrow

Traditional selling techniques focus a lot on reaching out to as many people as possible with your sales pitch and working the “average”. Assuming that for example if you reach out to 100 people, and an average of 10 people respond, you may be able to close 5 sales. This high- pressure approa..