When some of your customers or prospects walk into your service or reception area they may have to wait on a queue or sit in line before they are served. Quite unfortunately, when some of these customers reach the end of the queue, they find out they may have been on the wrong queue all the while or that perhaps they needed specific documents that they did not have. One way to plug this information gap in your service or reception area is to create explainer videos that are played on TV screens in your reception. These videos will explain in clear and simple language the various processes for engaging with your organization, so that your customers join the right queues and get the right documents ready to make their requests. They also serve the amazing purpose of educating your customers, prospects and visitors about your various offerings and creating new sales and business opportunities for you. While educating your customers, they are also useful for reinforcing some of the training that your customer-facing employees have received, increasing their product knowledge and their ability to offer great service to your customers. One of the easiest ways to diminish the customer experience is for customers to feel that their precious time has been wasted, and you could completely eliminate this with well-developed Explainer Videos like this one. If you will like to find out more about our Explainer Videos for your Service Area, you may CLICK HERE to download our Explainer Videos Brochure. You may also complete the form below to make a more specific request or call us on +234 805 195 3276 to speak to our Content Development Specialists that can provide more information regarding this.
