Job Description

The Executive Director, Operations, is responsible for overseeing the Operations, Information Technology, Corporate Resources, Finance, and Benefits Administration Departments within the Pension Fund Administrator (PFA). This role ensures seamless operational efficiency, regulatory compliance, and the strategic deployment of resources to support the organization’s pension administration functions. The Executive Director, Operations, plays a key role in maintaining high service delivery standards, optimizing internal processes, and ensuring effective pension benefits administration.

Key Expectations of the Role:

• Oversee all operational functions, ensuring efficiency in pension administration, contribution processing, and benefit payments.
• Ensure compliance with PenCom’s operational guidelines, data security policies, and financial reporting requirements.
• Drive digital transformation and process automation within IT and operational units to enhance service delivery.
• Manage corporate resources, ensuring optimal utilization of human capital, administrative processes, and financial controls.
• Supervise the Finance Department to ensure accurate financial reporting, budget planning, and investment accounting.
• Oversee Benefits Administration, ensuring timely and accurate pension benefit processing in line with regulatory requirements.
• Develop and implement risk management frameworks to enhance operational resilience and regulatory compliance.
• Collaborate with the MD/CEO and other executive directors to align operational strategies with the overall corporate vision.

Expected Competencies

Key Requirements for the Role

• A minimum of a Bachelor's degree in Business Administration, Finance, Economics, Accounting, or related disciplines. A Master’s degree or professional certification (ACCA, ACA, CFA, CIPM) is an added advantage.

• Minimum of 18 years of relevant experience, with at least 13 years in the financial services industry and 7 years in leadership roles within the financial services industry
• Preference will be given to candidates with experience as a Head of Department or in a top management role within the pension industry.

• Strong knowledge of pension fund operations, regulatory compliance, and financial management.
• Proven leadership experience in process optimization, risk management, and service delivery improvement.
• Excellent stakeholder management skills, with the ability to liaise with regulators, clients, and internal teams.
• Deep understanding of IT infrastructure, cybersecurity, and digital solutions for pension administration.
• Strong analytical and decision-making abilities with a focus on operational excellence and regulatory adherence.