Jan 21, 25

Preparing for an Interview

A job interview is a critical communication task that often challenges candidates who are unprepared. This lack of preparation becomes even more apparent when facing competency-based interviews, where candidates are evaluated on specific knowledge, skills, behaviours, and attitudes. Additionally,..

Jan 14, 25

Principles of Effective Goal Setting

Research in the field of management and our experience over the years shows a clear relationship between the quality of goal setting and implementation and the success of any individual, team or organization.

Jan 07, 25

Improve Your Meetings

Meetings are a fundamental part of organizational life and play a crucial role in decision-making, collaboration, and driving results. However, poorly managed meetings often result in wasted time, frustration, and reduced productivity. Common mistakes like inadequate planning, inconsistent schedu..

Dec 17, 24

Effective Brainstorming

Many organizations try to use brainstorming to solve problems, overcome challenges, and explore opportunities. However, most teams fail to maximize the value of brainstorming because they do not follow the essential principles and rules that make it effective. This results in unproductive session..

Dec 10, 24

Handling Irate Customers

Exceptional customer service is a key element of thriving organizations. Yet, even with the best systems and protocols in place, there are moments when customers become irate. These situations can be challenging for service teams, often requiring a careful balance of empathy, patience, and profes..

Nov 12, 24

Frameworks in Performance Planning

In order for organizational leaders, human resources managers and line managers to develop and implement effective systems for performance management, they need to have a thorough understanding of the various frameworks and tools used by strategy and performance practitioners in strategy and perf..

Nov 08, 24

Teach Kids Insurance

Children enjoy their superhero stories and fantasies in movies, cartoons and comics, and it is critical to introduce them to the real-life superhero powers of Insurance. Insurance as well know plays a critical role in any economy, but for some reason, our insurance sector is still not where it sh..

Nov 08, 24

Growing your Influence with Linkedln

As the saying goes, “your network determines your networth”. Organizations, leaders, managers and professionals can significantly improve their professional and organizational success by building and sustaining effective networks.

Nov 01, 24

Teach Kids Budgeting Tips

Our parents gave us wise sayings like “cut your coat according to your cloth”, told us that “money does not fall down from trees” and taught us to be frugal and disciplined when it comes to managing money. These are important lessons that we must pass down to our children, many of whom un..

Oct 19, 24

Teach Kids How to Succeed In Their Careers

Imagine if you had started learning about career success from as early as primary school. You would have certainly avoided some of the mistakes that you made in your career or would have fast-tracked some of the successes you achieved.