If our employees really know who pays their salaries, they will pay the right attention to ensuring excellent service delivery and sustaining a culture of service excellence. Often, they even prioritize their managers and executives over customers.
One of the most important lessons you can teach yourself and your employees is the answer to this question: ‘Who pays your salaries?’ In many organizations, employees will do anything to please their bosses, and in a small business, they will do anything to please YOU. The truth is that beyon..
