Customers are at the heart of every successful organization - they pay our salaries, so we must be good at finding new customers and transforming our existing customers into advocates. Our School of Sales & Service Delivery provides a number of learning interventions and programs that will help build these capabilities in your people and teams
WORKSHOPS (3)
Managing Operational and Service Excellence
The Lean Machine - Participants will be able to apply a variety of tools, skills and frameworks to improve the operations of the various departments and activities in their organization.
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Managing Customer Experience
Delightful Service - This workshop is focused on building the capabilities of professionals to offer fantastic service, meet and exceed customer expectations, manage customer experience and create advocates out of their customers
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Consultative Selling
Winning Hearts & Pockets - Participants will be able to use consultative selling techniques to drive their entire sales process so that they can have a constant pipeline of potential customers and keep the cash register ringing.
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