To Sink or Swim (PDF)

To Sink or Swim (PDF)

Case Studies


The Operations Department of SBC Bank consisting Facilities, Information Technology, Admin, Logistics have to support the bank’s core Business units in ensuring that the overall business goals are achieved. This Case study trails the activities of Managers in those Operational Units and the various challenges they face in ensuring the highest quality of internal service which in turn translates to excellent service for the ultimate customers.

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