Job Description

The Head, Benefits Administration, is responsible for managing the pension benefits processing function within the Pension Fund Administrator (PFA). This role ensures the accurate and timely processing of retiree benefits, adherence to regulatory requirements, and excellent customer service in pension disbursements.

Key Expectations of the Role:

• Oversee the administration of pension benefits, ensuring compliance with PenCom regulations.
• Ensure the accurate calculation and timely payment of retiree benefits.
• Develop and implement policies and processes for efficient benefits administration.
• Maintain a robust pensioner database and ensure effective record-keeping.
• Provide guidance on benefits policies and retirement plan options to clients.
• Collaborate with internal departments to resolve pension payment issues.
• Monitor regulatory changes and implement necessary adjustments to benefits administration.
• Improve operational efficiency through process automation and digital transformation.

Expected Competencies

Key Requirements for the Role

• A minimum of a Bachelor's degree in Business Administration, Finance, Economics, or a related field. A Master’s degree or professional certification (CIPM, ICAN, ACCA) is an added advantage.

• Minimum of 10 years of relevant experience, with at least 8 years in the financial services industry and 4 years in leadership roles within the financial services industry
• Preference will be given to candidates with experience as a Head of Unit/Department within the pension industry

• Strong knowledge of pension regulations, retirement benefits processing, and compliance requirements.
• Proven experience in managing pensioner relationships and resolving claims efficiently.
• Excellent problem-solving, analytical, and customer service skills.
• Strong leadership and team management capabilities.