A day in Mr Adesupo’s Bank (PDF)

A day in Mr Adesupo’s Bank (PDF)

Case Studies

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All of hell breaks loose today in the banking hall and Mr. Adesupo and his team have to deal with the multiple service failures and crises that happen. They make many mistakes and are served up many opportunities to recover, but do they? What lessons can customer service professionals, operations managers and organizational leaders learn from this day in Mr Adesupo’s Bank

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